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Contact Us Online
Get in touch via our online platform
What is Klinik?
Klinik is an online system that allows you to contact the surgery and let us know what support or assistance you need. The system is designed to feel more like a short conversation and asks fewer, more relevant questions. This makes it quicker and easier for patients to explain their needs in a more natural way.
Repeat Prescriptions
You cannot submit Prescription Requests via Klinik
How Klinik can help
- Easier to use - You can describe your problem in your own words. The system also allows you to use a simple body map or enter a few key words instead of completing long forms.
- Quicker to complete - The system only asks questions that are relevant to your request, helping you complete your request more quickly.
- One place for all requests - You can use the same system for a range of requests, including medical advice, fit notes, test results, and administrative queries.
- Helps us prioritise care - The information you provide helps our clinical team assess requests more effectively and identify patients who need more urgent care, ensuring support is provided at the right time.
How does Klinik work?
Klinik is easy for patients and practices
Klinik lets you consult with your NHS GP online by completing a quick form that is sent and reviewed by the practice. You can also be directed to patient self-help, pharmacy advice and local self-referral services.
The Benefits
You'll wonder how you did without it
- Patients may not need a trip to the surgery, and their query may be resolved with a phone call
- There is no need to change surgery to get digital first access. Patients complete an online GP consultation with their own practice when they need to
- Medical advice is available 24/7 even when the practice is closed – Patients can check their health symptoms online and receive on the spot medical advice and treatment guidance thanks to NHS content
- Patients will get a response from their own NHS GP practice by the end of the next working day or sooner
- Access wherever and whenever patients want from any device. Unlike a telephone call patients can complete Klinik at a pace that suits them, without taking up practice time