Fluffy White Clouds

Advice and Information hub

Further information and link to patientaccess.com

Information about the types of appointments we offer

We value your health and wellbeing

Service Update: Due to staff illness we have significantly reduced capacity at present

> Schedule your telephone appointment


For your information there will be no change in the processes that you will be requested to follow when visiting the surgery as COVID restrictions are lifted on 19th July 2021.

  • Our Clinicians will continue to operate a telephone-first assessment process and will invite you to the surgery if assessed to be clinically necessary.

  • We will request that you wear a mask when entering the surgery, unless exempt. 

  • We will ask you to confirm that you have no COVID symptoms or are not awaiting the result of a PCR test before being given entry to the practice.

  • There will be no change to our seating arrangements within the reception areas.  You will be asked to remain socially distanced from each other.  

  • We will ask you to attend appointments alone, unless there is a need for you to be accompanied.

  • We are working hard to ensure that we continue to provide a full service whilst staff are required to self-isolate or are unwell.  


Thank you for your ongoing support.

Your health, safety and wellbeing remain our priority. 

24/7 Support and connect
0800 0126 549

A free NHS confidential 24/7 helpline for people who live in Bristol, North Somerset & South Gloucestershire.

The helpline line is staffed by experienced counsellors, who you can talk to and they will listen. They will offer emotional support and can connect you to organisations available in the local area. If English isn’t your first language we can arrange for a translator to

support your call.

DHG, in partnership with Sirona, currently offer this service as a, single session, video consult in the first instance. 
NHS England veteran friendly accreditati