Fluffy White Clouds

Advice and Information hub

Further information and link to patientaccess.com

Information about the types of appointments we offer

We value your health and wellbeing

> Schedule your telephone appointment


For your information there will be no change in the processes that you will be requested to follow when visiting the surgery as COVID restrictions are lifted on 19th July 2021.

  • Our Clinicians will continue to operate a telephone-first assessment process and will invite you to the surgery if assessed to be clinically necessary.

  • We will request that you wear a mask when entering the surgery, unless exempt. 

  • We will ask you to confirm that you have no COVID symptoms or are not awaiting the result of a PCR test before being given entry to the practice.

  • There will be no change to our seating arrangements within the reception areas.  You will be asked to remain socially distanced from each other.  

  • We will ask you to attend appointments alone, unless there is a need for you to be accompanied.

  • We are working hard to ensure that we continue to provide a full service whilst staff are required to self-isolate or are unwell.  


Thank you for your ongoing support.

Your health, safety and wellbeing remain our priority. 


Mental Health

24/7 telephone response line for 

Children and Adults

0800 953 1919

A free NHS confidential 24/7 helpline

for people who live in

Bristol, North Somerset & South Gloucestershire.


Our staff will be available 24/7 to provide advice, guidance and support over the phone to anyone who may be worried about their own or someone else's mental health. If you or your loved one feels unsafe, at risk or unable to cope without professional advice, our dedicated staff, will respond to your enquiries and arrange for trained mental health advisors and clinicians to help enable you to manage your difficulties

DHG, in partnership with Sirona, currently offer this service as a, single session, video consult in the first instance. 
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The getUBetter app is provided free of charge by BNSSG CCG for patients registered at Downend Health Group. It can be accessed on a Smartphone or on the Web and guides you day-by-day through a sequence of exercises and tips to help you get better from a range of new or recurrent musculoskeletal conditions:


Lower back pain, Back and leg pain, Neck pain, Shoulder pain, Ankle Pain, Knee Pain Soft tissue limb pain

You may be referred to the App by one of our GPs or Physio, or you can self-register by clicking the link or image.

The app will also connect you to your local; treatment, healthcare providers or support services if needed like Physiotherapy

NHS England veteran friendly accreditati