Management & Administration Team

Senior Management

The practice is managed by two senior executives:

• Christopher Brookes: Executive Business Manager, responsible for finance and human resources.
• Karen Hayward: Executive Operations Manager, responsible for logistics and administrational services.

Our eConsult Team

We have a team of eConsult Administrators who are responsible for managing your requests for clinical appointments. Using a care navigation tool, and the advice of a supporting GP, they offer patient appointments in order of medical priority with the most appropriate clinician.

Patient Assistant (PA) Team

We have a team of sixteen Patient Assistants responsible for answering your calls, welcoming you at front desk, monitoring the e-Consult function and supporting with administrative duties. They undergo training to enable them to navigate your enquiry to the correct clinician or team quickly and efficiently. 

Medical Records Team

This team is responsible for managing your health records by recording information about you and the care you receive. They set up, update and maintain your records within an electronic system. 

Medicines Management Team

Our Medicines Management Team are specialised in issuing your repeat prescription requests and dealing with any prescription enquiries.

Secretarial Team

Our Medical Secretaries are tasked with providing administrative and secretarial support. They liaise with consultants and medical staff to ensure that our patients receive the best possible healthcare and support, suitable to meet their needs.