Repeat Prescriptions

Please Note: The direct line to the Medicines Management Team opens between 11.00am - 1.00pm

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Use the NHS App

Downend Health Group would like to invite you to use The NHS App

Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet.

The simplest and quickest way to order your repeat medication is by using the NHS App which links directly to your Prescription record at the Practice.


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Order Online with Patient Access

You can order your repeat prescription online using Patient Access

Patient Access Logo

You can order your repeat prescription online using Patient Access.

The simplest and quickest way to order your repeat medication is by using Patient Access which links directly to your Prescription record at the Practice.

Order Online

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Online Form

If you're not registered with Patient Access, you can use our online form

If you do not have a Patient Access account, you can still order your repeat prescription via our online Repeat Prescription form. No account required.

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Your Local Pharmacy

Pharmacies offer a prescription collection service from our Practice

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Pharmacy Ordering / Collection Service

Your pharmacy can also order your medication on your behalf. This saves you time and unnecessary visits to the Practice. Please contact the Pharmacy of your choice for more information if you wish to use this service.

Find a Pharmacy

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Written Request

Submit written requests to the prescription postboxes located at the reception area in both surgeries.

Please allow 5 working days for your prescription to be ready at your Pharmacy.

Repeat medications take 5 working days to process (please allow extra time over bank holidays).
  • This may seem like a long time but please remember that our Medicines Management Team receive thousands of medication requests every week. Please also ensure that you have adequate supplies of medication to cover holiday periods.
  • For safety reasons, we are not able to process medication requests urgently (with the exception of asthma inhalers, insulin, epilepsy medications and GTN).
  • All other requests will be processed within 5 working days. This includes painkillers and anti-depressants. Please ensure you leave enough time for your request to be processed and consider ordering 7 days in advance. This is especially important around bank holidays.
  • If you have a non-clinical query about your prescription; want to bring the quantities of tablets in-line, need alternative prescriptions to those no longer available, are housebound, or having difficulties accessing your medication at the Pharmacy, then please call our Medicines Management team between 11am - 1pm on 0117 9708950

Medication Reviews

Patients on repeat medication will be asked at least once a year to review these; certain medication may require more regular review. A notification message should appear on your repeat prescription slip when one is due.

Medication reviews are undertaken by the GP and can either be a face-to-face appointment or alternatively more are being undertaken over the telephone as a telephone consultation.

There are a couple of exceptions where our nursing staff will review medication if you attend one of our specialist clinics e.g. diabetes or asthma but it is always good to check if you are not sure.

As soon as you get this message on your prescription slip and to avoid unnecessary delays to further prescriptions please book an appointment which could be a telephone consultation or a face-to-face appointment.

Repeat Dispensing

If you, or someone you care for, use the same medicines regularly, you may be able to benefit from repeat dispensing from your pharmacist.  This means you won't have to visit the surgery every time you need more medicines. 

 Further Information

Prescribing of Over The Counter Medicines is Changing

Your GP, nurse or pharmacist will not generally give you a prescription for over the counter medicines for a range of minor health concerns.

Instead, over the counter medicines are available to buy in a pharmacy or supermarket in your local community.