OUR NEW TELEPHONE SYSTEM AS FROM 27/2/2019
When calling the surgery during our telephone ‘Opening Hours’ you will be met with a phone message providing you with the following options:
For appointments please press 1
Our trained Patient Assistants will ask relevant information to enable them to book your appointment appropriately
Please be reminded - appointments can also be booked via our patient on-line facilities – for use of this service please speak with a member of our Patient Assistant Team
To cancel an appointment please press 2
You will be asked to leave:
Please be reminded - appointments can also be cancelled via our patient on-line facilities– for use of this service please speak with a member of our Patient Assistant Team
To request a home visit please press 3
HOME VISITS – must be received no later than 11.30am
our trained Patient Assistants will ask the reason for the request
visits will only be made to patients who are housebound due to disability or illness
the triage GP may telephone you back as your problem may be suitably managed with telephone advice or by sending an alternative healthcare professional
Please be reminded - several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery
For medicine related enquiries please press 4
This line will be open between:
10.00 - 11.30 Monday–Friday
15.00 - 16.30 Monday–Friday
Please be reminded - prescription requests will not be taken over the telephone, other than for patients registered with us as housebound. Requests can be made:
via our patient on-line facilities – for use of this service please speak with a member of our Patient Assistant Team
through a Pharmacy – please speak with your Pharmacy about arranging this facility
by completing a prescription request form or the right side of your previous prescription and posting it, out of hours, into our surgery letterbox, or during surgery hours into our prescription request box
For other Health Care Professionals please press 5
If you are another Health Care Professional calling to request information relating to one of our patients, members of our administration staff are available to provide you with prompt assistance.
Please be advised - calls received to this line inappropriately will be directed back to the main line
For results please press 6
This line will be open between:
11.30 – 13.30 Monday – Friday
17.00 – 18.00 Monday – Friday
Please be reminded - results can also be viewed via our patient on-line facilities– for use of this service please speak with a member of our Patient Assistant Team
CHANGES TO PRESCRIPTION REQUESTS FROM 1ST APRIL 2019
The medicine management team will be based at CHRISTCHURCH SURGERY
You will still be able to put your prescription request in the box; however the Patient Assistant on the desk WILL NOT be able to issue ANY prescription requests.
Please familiarise yourself with the 72 hour prescription request chart, our Patient Assistants will ONLY be able to direct requests to the Medicine Management team
at Christchurch surgery.
If you collect the prescription yourself, and would like to continue to collect from the Willow Surgery then please advise our Patient Assistant team.
However we would urge you to consider nominating a Pharmacist to enable the prescription to be sent
directly to them.
Without organising this, you may have to
COLLECT YOUR PRESCRIPTIONS FROM CHRISTCHURCH AS THE ISSUING SURGERY.
We thank you for your assistance and understanding.