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Self-Help Topics


Referrals

Private, Hospital and outpatient clinics

Once we send a referral to an external specialist, clinic or service provider, it is outside of our control how quickly they respond or schedule an appointment. We understand how important timely care is, however, we do not have control over:

  • Wait times
  • Appointment availability
  • How or when the service provider contacts you
  • How their booking and appointment service is triaged

Having Problems with the NHS App?

Resolving issues

You might have trouble using the NHS app for different reasons. Before contacting us, please try the following steps:

1. Check the Official NHS App Help Desk

our issue might be resolved quickly by visiting the NHS App help Desk, where you will find many useful guides to help you get online.  

2. Contact the National NHS App Team 

If the Help Desk does not resolve your issue, we recommend contacting the NHS App Team via their online contact form

3. Get Help from the Practice

If you are unable to resolve the App issue using the steps above, our team will attempt to assist you. Please report your problem to us using our online form. Please allow 4 weeks for us to respond to your query.


Medication Queries

We have a dedicated section and online form for medication queries and repeat prescriptions. Please see the Prescriptions sections of our website for further information.

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