Book an Appointment
How To Book An Appointment
We offer a range of different appointment types with a variety of healthcare professionals. Our teams includes Practice Paramedics, Clinical Pharmacists, Practice Nurses, Healthcare Assistants, Phlebotomists, First Care Physio Practitioners as well as a large team of GPs practicing in various specialist subjects. We offer face to face or telephone appointments. It is important that the contact details we hold for you are up to date and if you have a telephone appointment booked with us, you keep your phone close to hand. Our Clinicians will only attempt to call you twice, if they are unable to reach you, it will be assumed, you no longer require our services.
Check our our self care advice
You can often sort your own health issues without needing to see us
The NHS website, Patient.co.uk and the Health & Care Video Library are three excellent websites you can use free of charge. We also have a multitude of information in our Self Help Zone
They have powerful search functions so you can find what you need quickly
Types of clinical appointments
Which one is most suitable for you?
- Community Pharmacists are highly skilled clinicians who can counsel you on a range of minor illness concerns either by phone or in person from a pharmacy of your choice. Pharmacists can refer patients identified as having more complex needs to a practice clinician for further discussion.
- Our Urgent Care Team are specialised in managing minor illnesses. For example: sore throats, chest infections and urinary tract infections.
- Our Clinical Pharmacist Team can support you with concerns about your blood pressure, heart failure, atrial fibrillation, anticoagulation, learning disabilities health checks, dementia health checks as well as complex medication concerns.
- Our First Contact Physio Practitioner is available to treat you for newly presenting muscular pain.
- Our Doctors are available to you for complex health problems.
- Our Nursing Team are available to offer a wide variety of nursing appointments including: chronic disease management clinics, womens health, dressings, suture removal, immunisations, weight management, nhs health checks, blood tests/blood pressure readings, vaccinations etc. Please note: some appointments cannot be booked without referral from a Clinician.
Booking a Clinical Appointment (GP Team or Urgent Care Team)
All requests for Clinical Appointments (GP Team or Urgent Care Team) must now be submitted through our eConsult system. This system will be available from 7.30am Monday – Friday and will only close once all our urgent appointment availability for that day has been filled.
If you require assistance or need for us to submit this request on your behalf, a member of our Patient Assistant Team is available, either over the telephone, or at front desk to help you.
Once submitted, your eConsult will be triaged by our ‘eConsult Administration Team’ who, together with a supporting GP, will manage requests in order of medical priority. Patients identified as being in urgent need of our services will be contacted with an appointment that day. Patients whose concerns are identified as being suitable for a routine appointment will be contacted within two working days, and provided with an appointment within the following two week period.
Booking a Nursing Team Appointment
Please call 0117 970 9500 during opening hours
If you require an appointment with a member of our Nursing Team, our Patient Assistants will book this for you. Please call us on 0117 970 9500 between 8:00am - 6:30pm Monday to Friday or visit either of our practices between 7:30am - 6:30pm to book a Nursing Team appointment at front desk.
Speak to a pharmacist
Your pharmacy can advise you on minor illness without the need of an appointment. Please speak to a pharmacist first.
Pharmacy & Self-Care
Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.
Life Threatening - Go to A&E
If you or someone you know has a life-threatening condition, such as loss of consciousness, a sudden confused state, chest pain, breathing difficulties etc, you should call 999
In an EMERGENCY call 999.
Emergencies are situations that cannot be managed at home and may be life threatening
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