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When the surgery is closed

An Emergency Medical Condition is:

A medical or psychiatric condition that shows itself by the rapid onset of symptoms of sufficient severity (including severe pain) such that you could reasonably expect the absence of immediate medical attention to result in serious jeopardy to your health or body functions or organs;


Or if you are in active labour when there isn’t enough time for safe transfer by your own transport to hospital before delivery or if such a transfer poses a threat to you (or your unborn child’s) health and safety. Dial 999 to be taken to the nearest Maternity Unit

Unless you need emergency medical attention, it is best not to go to your local A&E department. A&E doctors and nurses are equipped to deal with serious medical cases, not routine and minor ailments. See below for more information of alternative services to choose.

NHS 111 - for Urgent medical concerns

NHS 111 is much more than a helpline – if you're worried about an urgent medical concern, you can call 111 to speak to a fully trained adviser.

Depending on the situation, the NHS 111 team can connect you to a nurse, emergency dentist or even a GP, and can arrange face-to-face appointments if they think you need one.

NHS 111 advisers can also assess if you need an ambulance and send one immediately if necessary.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones

Urgent Care

An Urgent Care need is one that requires prompt medical attention but is not an Emergency Medical Condition. If you think you may need Urgent Care, call the surgery on 0117 970 9500. When the surgery is closed you can:

  • -Be automatically re-directed to the out of hours GP service.

  • -Visit a walk-in clinic for minor illness or minor injury such as a wound or sprain. You are likely to have a shorter wait than at A&E.

  • -Visit a minor Injury Unit for all minor injuries such as wound, sprains and broken bones.

Local Urgent Care Centres

Click the link above for local urgent care centres and opening times.


Yate Minor Injuries unit is also open from 8am-8pm, 7 days a week for minor injuries only as described below. There is a X-ray facility on-site: 

  • sprains and strains

  • cuts and grazes

  • arm, lower leg and foot injuries

  • superficial bites

  • minor burns and scalds

  • minor head injuries

  • broken noses and nosebleeds

  • eye problems such as scratches, foreign bodies in the eyes

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