When calling the surgery during our telephone ‘Opening Hours’ you will be met with a phone message providing you with the following options:

 

For appointments please press 1

 

APPOINTMENTS

Our trained Patient Assistants will ask relevant information to enable them to book your appointment appropriately

 

Please be reminded - appointments can also be booked via our patient on-line facilities – for use of this service please speak with a member of our Patient Assistant Team

 

To cancel an appointment please press 2

 

CANCELLATIONS

You will be asked to leave:

• patient name

• patient date of birth

• the date of the appointment

• the time of the appointment

 

Please be reminded - appointments can also be cancelled via our patient on-line facilities– for use of this service please speak with a member of our Patient Assistant Team

 

To request a home visit please press 3

 

HOME VISITS – to be received no later than 11.30am

 

• our trained Patient Assistants will ask the reason for the request

• visits will only be made to patients who are housebound due to disability or illness

• the triage GP may telephone you back as your problem may be suitably managed with telephone advice or by sending an alternative healthcare professional

 

Please be reminded - several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery

 

For medicine related enquiries please press 4

 

MEDICINE ENQUIRIES

This line will be open between:

            10.00 - 11.30     Monday–Friday

            15.00 - 16.30     Monday–Friday

 

Please be reminded - prescription requests will not be taken over the telephone, other than for patients registered with us as housebound.  Requests can be made:

• via our patient on-line facilities – for use of this service please speak with a member of our Patient Assistant Team  

• through a Pharmacy – please speak with your Pharmacy about arranging this facility

• by completing a prescription request form or the right side of your previous prescription and posting it, out of hours, into our surgery letterbox, or during surgery hours into our prescription request box

 

 

For other Health Care Professionals please press 5

 

If you are another Health Care Professional calling to request information relating to one of our patients, members of our administration staff are available to provide you with prompt assistance.

 

Please be advised - calls received to this line inappropriately will be directed back to the main line

 

For results please press 6

 

RESULTS

This line will be open between:

            11.30 – 13.30     Monday – Friday

            17.00 – 18.00     Monday – Friday

 

Please be reminded - results can also be viewed via our patient on-line facilities– for use of this service please speak with a member of our Patient Assistant Team