We are usually your first point of contact with the surgery either through the reception desk or on the phone. We are looking forward to helping you and thank you for your patience whilst we are supporting other members of our community.
Patient Assistant Team Manager
Patient Experience Lead
I may be asked to call you for extra support, to find out where your experience was positive but also where you felt the practice could do better. I will always try an resolve your questions to your satisfaction.
Medical Records Team
We look after all your records, create, send and receive details about your referrals and ensure that your health professionals have all the information they need from other health care providers.
Medical Records Team Manager
Medicines Management Team
We are responsible for making sure all your requests for prescription are met in a timely way. We ensure that any information relating to changes in your medication are brought to the attention of your healthcare team and that your prescription records are up to date.