About Us

Your Patient Assistant (PA) Team

We are usually your first point of contact with the surgery either through the reception desk or on the phone. We are looking forward to helping you and thank you for your patience whilst we are supporting other members of our community.

Andrea Mountain

Patient Assistant Team Manager

Izzy Morley

Jill White

Lynda Wheeler

Sarah Simmonds

Elizabeth Silcocks

Lisa Jones

Rosie Hargrave

Kerry Goddard

Hayley Gilbert

Madison Escot

Abbie Dennington

Sonia Croucher

Lynn Plummer

Hayley Gilbert

Anna Ambler

Sarah Simmons

Elizabeth Silcocks

Helen Cleverly

Resha Waghorn

Amy Perrett

Patient Experience Lead

I may be asked to call you for extra support, to find out where your experience was positive but also where you felt the practice could do better. I will always try an resolve your questions to your satisfaction.

Nicola Davis

Medical Records Team

We look after all your records, create, send and receive details about your referrals and ensure that your health professionals have all the information they need from other health care providers.

Karen Scott

Medical Records Team Manager

Beverley Reeves

Sandra Jillard

Tina Goss

Zena Hayward

Linda Jefferies

Medicines Management Team

We are responsible for making sure all your requests for prescription are met in a timely way. We ensure that any information relating to changes in your medication are brought to the attention of your healthcare team and that your prescription records are up to date. 

Karma Hughes

Medicines Management Team Manager

Debra Parker

Kate Davis

Lisa Hayman



Administration Team

Dianne Holbrook

Facilities Lead

Jacqui Amos

Human Resources Lead

Jamie Tucker

IT Lead

Nicki Jakeways

Service Quality Lead

Elaine Hinton

Service Quality Lead / DPO

Charlotte Wills

Junior Clerk

Jane Pring

Clinical Rota manager

Please reload


Contact Details

Willow Surgery, Hill House Road, Downend BS16 5FJ

The NHS want you to have the best possible experience of care. Please give your feedback

© 2021 Downend Health Group