Job Vacancy: Medicines Management Team Assistant

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Job Description

Job Title: Medicines Management Team Assistant
Accountable to: To provide an efficient, helpful, and courteous prescription service to all patients within the Practice to ensure that their needs are met.
Responsible to: Executive Manager and Clinical Pharmacist Partner

 

Special requirements of the post

  • To act on own initiative and be both self-directed and motivated in the work environment;
  • To have excellent customer service, verbal and written communication skills;
  • To have excellent time management and communication skills;
  • To have an understanding, acceptance and adherence to the need for strict confidentiality and clinical governance;
  • To be flexible in approach, to change times of working and increase hours when the demand arises, such as for holiday and/or sickness cover;
  • To be able to work well under pressure in a faced paced environment;
  • To have the ability to work alone and/or part of a team;
 

Main duties and responsibilities

The post-holder will work within the multidisciplinary Medicines Management Team to process medication requests and queries in a safe, efficient and effective way.

Core responsibilities

  • Liaising with the Medicines Team Manager concerning organisation of work;
  • Reviewing and processing repeat prescription requests, closely following protocols;
  • Developing a sound knowledge of the electronic prescribing services for the practice;
  • Dealing appropriately with medicine queries from patients/pharmacists/care homes;
  • Responsible for adding new medicines from discharge summaries and outpatient clinic letters;
  • Issuing prescriptions for blister packs, dossette boxes, appliance items;
  • Supporting the clinical prescribers in the organisation of medication reviews, blood test monitoring, blood pressure recording etc;

Practice organisation

  • The involvement in planning, co-ordinating and monitoring of team activities to ensure efficient services to patients and support to clinical staff;
  • Participation in the development and implementation of new policies, procedures and protocols to improve practice organisation and the provision of services to patients;
  • Ensuring high levels of attention to detail and accuracy with regards to completion of all necessary documentation associated with the role;
  • Maintaining effective liaison with other staff and/or agencies concerned with patient care, and with all other disciplines within the practice, with appropriate regard to confidentiality;
  • Working cooperatively within teams and respect the skills, expertise and contributions of your colleagues;
  • Implementing effective communication and co-operation between doctors, staff and other members of the Primary Healthcare Team;
  • The collection of data, preparation of reports and undertaking research as required;
  • The efficient use and progressive development of IT to maximise its potential and support in practice activity;
  • Ensuring the rules of GDPR, Caldicott, Freedom of Information Act and those issued by the NHS and CCG are understood and fully implemented;
  • Supporting in the planning and co-ordination of practice targets including work streams such as Quality and Outcomes Framework (QOF), Enhanced Services, Care Quality Commission (CQC) etc;
In addition, we would expect that:
  • You deliver care based on the best available evidence or best practice;
  • You keep your skills and knowledge up-to-date by taking part in appropriate learning activities that maintain and develop your competence and performance;
  • You demonstrate a personal and professional commitment to equality and diversity;

Relations with patients

To assist in the management of relations with patients including:

  • Ensuring an excellent patient experience including outstanding customer service, clear and concise information and education;
  • Ensuring that prescription requests and enquiries from patients are dealt with efficiently and effectively and in a timely manner;
  • Ensuring enquiries and complaints from patients are dealt with efficiently and effectively and in a timely manner;
  • Planning, development and implementation of systems and procedures for patient advice and information;

This job description sets out the duties which this role normally entails. The job holder should understand that the job title and job description may be amended by the employer, and that he/she may be called upon to carry out additional or other duties as may reasonably be required by the Practice.

The nature of our business means that the job holder must be flexible in his/her approach to the work, in order, to provide service to patients

Personal Specification

Education

Essential

  • Demonstrable commitment to professional development - assessed by Application form

Knowledge & Experience

Essential

Job seekers are asked not to apply unless they can demonstrate these essential qualities for the position.

  • Demonstrable experience of working in a public environment - assessed by Application Form and Interview
  • Demonstrable experience of working with an integrated multi-skilled team - assessed by Application Form and Interview
  • Demonstrable experience of working as part of a team - assessed by Application Form and Interview

Desirable

  • Experience of working in Primary Care/Pharmacy - assessed by Application Form and Interview
  • Experience of using EMIS Web - assessed by Application Form and Interview
  • Experience of Docman - assessed by Application Form and Interview
  • Understanding and experience of Primary Care planning and management - assessed by Application Form and Interview
  • Experience of prescription processes - assessed by Application Form and Interview

Skills & Capabilities

Essential

Job seekers are asked not to apply unless they can demonstrate these essential qualities for the position.

  • Excellent communication and interpersonal skills - assessed by Application Form
  • Good personal organisation - assessed by Application Form
  • Good keyboard and computer skills - assessed by Application Form
  • Excellent customer relationships - assessed by Application Form
  • Thoroughness and Accuracy - assessed by Application Form
  • Ability to support members of the team when required - assessed by Application Form

Desirable

  • Ability to use Microsoft programmes (especially MS Word and MS Excel) - assessed by Application Form

Personal Qualities and Attributes

Essential

Job seekers are asked not to apply unless they can demonstrate these essential qualities for the position.

  • An understanding, acceptance and adherence to the need for strict confidentiality - assessed by Interview
  • Ability to work without direct supervision and determine own workload priorities and those of others in the team - assessed by Interview
  • Ability to use own judgement, resourcefulness and common sense - assessed by Interview
  • Pleasant and articulate - assessed by Interview
  • Able to work under pressure - assessed by Interview
  • Ability to multi-task, especially under pressure - assessed by Interview
  • Ability to stay calm under all circumstances - assessed by Interview
  • Able to work in a constantly changing environment - assessed by Interview

Knowledge & Experience

Essential

Job seekers are asked not to apply unless they can demonstrate these essential qualities for the position.

  • Flexibility of working hours/able to work at the desired times
  • Flexibility of working across both sites

Desirable

  • Full, clean driving licence and transport