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Accessibility Statement

This website is run by Downend Health Group.

We want as many people as possible to use our website and have designed it to be accessible.                                       

How to use this website


On this website you should be able to:


  • Change colours, contrast levels and fonts

  • Zoom in up to 300% without the text spilling off the screen and most images

  • Navigate most of the website using just a keyboard

  • Navigate most of the website using speech recognition software

  • Read most of the website using a screen reader

  • Read  most of the website on devices without a screen, like a braille computer

  • Use the website even if Javascript is switched off


We have also made the website text as simple as possible to understand. Some wording may be technical because there are no easier words we can use.


AbilityNet has advice on making your device easier to use if you have a disability

Technical information about this website’s accessibility

Downend Health Group is committed to making its website accessible, in accordance with The Public Sector Bodies (Websites and Mobile Applications) (No2) Accessibility Regulations 2018.

How accessible this website is


All of the pages in this website aim to conform to the Accessibility Standards which are set out by the World- Wide Web Consortium (W3C) and other accessibility guidance. This website is tested against Web Content Accessibility Guidelines (WCAG) 2.1. These guidelines explain how to make web content more accessible for people with disabilities, and user friendly for everyone. We designed all pages of this website to be fully accessible with the standards and encompass all disabilities that affect access to the website.


We know that some parts of the website are not yet fully accessible:

  • Some widgets, outside editing control may fail the permitted contrast ratios

  • Some of our documents that can be downloaded may not be accessible to screen reader software

  • Some website content is embedded, such as maps and videos and cannot be scaled on screen



What to do if you cannot access parts of this website


If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:


  • Email:              

  • Telephone:              0117 9709500

  • Write to:                   Downend Health Group

                                          North Street



                                          BS16 5SG


We will consider your request and get back to you within 10 working days. If you are unable to view our location please call or email us for directions.

Reporting accessibility problems


We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think that we are not meeting accessibility requirements, then please contact us by:


                                      North Street



                                      BS16 5SG

Disproportionate Burden

The website displays Google Maps and GP map tools. There is a limit to how far you can zoom into the maps and we are unable to make changes to them.

Enforcement procedure


The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS):​

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard due to the non-compliances below:


  • Contrast ratios should meet WCAG 2.1 AA Success Criterion 1.4.3:contrast (minimum). Some widgets outside of our control may fail the permitted contrast ratios. We will contact any supplier where this issue is identified.

  • Some of our PDF’s and Word documents are essential to providing our services. For example, we have PDF’s with information on how users can access our services, and forms published as Word documents. This website may contain older versions of PDF’s and Word documents that do not meet accessibility standards. For example they may not be structured so they are accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2. We are working hard at fixing these or replacing them with accessible HTML pages. Any future PDF’s or Word documents we publish in future will meet accessibility standards.


The accessibility regulations do not require us to fix PDF’s or other documents published before 23rd September 2018 if they are not essential to providing our services

What we are doing to improve accessibility

We continually monitor the accessibility of the website and search for ways to make improvements. The website is undergoing a review period and making changes on a regular basis in order to meet both our patient’s needs and government requirements.

We have installed a new accessibility widget called UserWay. UserWay offers wide range of functions that patients can use to meet their accessibility needs. UserWay provides the following accessibility functions:


  • Keyboard navigation

  • Screen reader

  • Increase text size

  • Stop animations

  • Tool tips

  • Convert to accessible fonts

  • Highlight links

  • Larger cursor

  • Reading guide

  • Dark mode

  • Light mode

  • Invert colours

  • Text spacing

  • Colour de-saturation

  • Reveal page structure



Browser compatibility with other accessible technology


This website is designed to be compatible with the following assistive technologies:


  • NVDA & JAWS with Internet Explorer

  • NVDA & JAWS with Google Chrome

  • NVDA & JAWS with Firefox

  • NVDA & JAWS with Edge

  • NVDA & JAWS with Safari


How our site looks and works is based on HTML5, CSS3 and we test for and support the following internet browsers:


  • Google Chrome (versions in support)

  • Mozilla Firefox (versions in support)

  • Internet Explorer (version 11 and above)

  • Microsoft Edge (versions in support)

  • Apple Safari (versions in support)


Contacting us by phone or visiting us in person


We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.


Both of our surgeries have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.


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