Appointments

The following section reflects changes as a result of government guidance associated with the coronavirus pandemic.

Please call us first to arrange a telephone consultation with a healthcare professional, to assess your healthcare needs.

 

Our healthcare professionals include Practice Paramedics, Clinical Pharmacists, Practice Nurses, Healthcare Assistants, First Contact Physiotherapists as well as GPs.

 

If our healthcare professional considers it necessary for you to be seen, they will arrange a date and time for you to visit the surgery.

As all requests for contact with a healthcare professional now come through the phone, we appreciate it may take time to get through to us. To help with this we will be installing more phone lines and recruiting more healthcare professionals to respond to your calls. Thank you for your patience and understanding.

Types of contact: 
 

  • Contact with our Nurse Practitioner or Practice Paramedic who can help with minor illness/minor injuries, e.g. sore throats, chest and urinary infections.
     

  • Contact with our Clinical Pharmacist who can support you with concerns about your blood pressure, heart failure, atrial fibrillation, anticoagulation, learning disabilities health checks, dementia health checks as well as complex medication concerns. 
     

  • Contact with a Physiotherapist for assessment of a musculoskeletal problem
     

  • Contact with a Doctor for complex health problems.
     

  • If you wish to discuss your issues with a specific doctor our Patient Advisors are happy to advise you of your Doctor’s availability.
     

  • We also operate a daily telephone triage system for healthcare needs. A duty health care professional will contact you to assess your symptoms further and discuss the best course of action. 
     

  • Working within our current staffing capacity we are doing our best to ensure that you have access to additional appointments outside of core hours.  As a result you may be offered an early morning or evening appointment. 

Online Booking

To enable you to access our online services we suggest you use the NHS App:

https://www.nhs.uk/apps-library/nhs-app

 

You can use this service to book and manage a selection of nursing appointments:

  • SMEAR Appointments – (Please only book into this appointment if you have received a letter inviting you to attend)

  • Vitamin B12 Injections

  • Blood Tests

  • Blood pressure check


We ask that you only book into these appointments if a Healthcare Professional has
requested that you do so. Where a test has not been authorised in advance, by a
Healthcare Professional, you may be turned away.

You can also use the NHS App to:

 

  • Order repeat prescriptions (This service is not available if you are requesting new medication)

  • Get health information and advice

  • View your medical record securely

  • View your NHS number

We kindly request that you wear a face mask if you have an appointment to attend the surgery