The following section reflects changes as a result of government guidance associated with the coronavirus pandemic.

DHG have considered recent guidance received from NHS England on how best to protect you and our staff. 

Please call us first to arrange a telephone consultation with a healthcare professional, to assess your healthcare needs.

Our healthcare professionals include Practice Paramedics, Clinical Pharmacists, Practice Nurses, Healthcare Assistants as well as GPs.


If our healthcare professional considers it necessary for you to be seen, they will arrange a date and time for you to visit the surgery.

As all requests for contact with a healthcare professional now come through the phone, we appreciate it may take time to get through. To help with this we will be installing more phone lines. Thank you for your patience and understanding.

Types of contact: 

  • Contact with our Nurse Practitioner or Practice Paramedic who can help with minor illness/minor injuries, e.g. sore throats, chest and urinary infections.

  • Contact with our Clinical Pharmacist who can support your with concerns about blood pressure, heart failure, atrial fibrillation, anticoagulation, learning disabilities health checks, dementia health checks as well as complex medication concerns. 

  • Contact with a Doctor for complex health problems.

  • If you wish to discuss your issues with a specific doctor our Patient Advisors are happy to advise you of your Doctor’s availability.

  • We also operate a daily telephone triage system for healthcare needs. A duty health care professional will contact you to assess your symptoms further and discuss the best course of action. 

  • Working within our current staffing capacity we are doing our best to ensure that you have access to additional appointments outside of core hours.  As a result you may be offered an early morning or evening appointment. If this is something you would prefer please ask about availability when booking an appointment

We kindly request that you wear a face mask if you have an appointment to attend the surgery

Contact Details

Willow Surgery, Hill House Road, Downend BS16 5FJ

The NHS want you to have the best possible experience of care. Please give your feedback

© 2021 Downend Health Group